Privacy Policy
Last updated: June 25, 2026
1. Introduction
Lumen Chat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
2.1 Personal Information
- Name, email address, and password
- Organization name and details
- Payment information (processed securely through Stripe or Paddle)
- Profile information and preferences
2.2 Automatically Collected Information
- Browser type and operating system
- IP address and approximate location
- Pages visited and time spent on pages
- Search queries and chat interactions
2.3 Chat and Document Data
- Documents you upload for processing
- Chat messages and conversation history
- Visitor information from your chatbot widget
3. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Generate personalized user experiences and improve our Services
- Process your transactions and send related information
- Email you regarding your account or order
- Fulfill and manage your requests
- Generate analytics and business intelligence
- Monitor and enforce our terms and other agreements
4. Disclosure of Your Information
We may share your information in the following situations:
- Service Providers: We share information with third-party service providers who perform services on our behalf (payment processors, hosting providers, analytics services)
- Business Transfers: If we merge, sell assets, or are acquired, your information may be transferred as part of that transaction
- Legal Requirements: We may disclose your information when required by law or to protect our rights
- With Your Consent: We share information when you explicitly consent to sharing
5. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. However, perfect security cannot be guaranteed. We use encryption, secure socket layer (SSL) technology, and other safeguards.
6. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Email: privacy@lumenchat.com
7. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting to the Website. If we make material changes to this policy, we will notify you here and by other means we deem appropriate.
