Refund Policy

Last updated: July 1, 2026

1. Overview

We want you to be completely satisfied with Lumen Chat. This Refund Policy outlines the conditions under which refunds are granted for our subscription plans.

2. 14-Day Money-Back Guarantee

If you are not satisfied with your Lumen Chat subscription, you may request a full refund within 14 days of your initial purchase. This applies to first-time subscriptions only and does not apply to renewals.

3. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• You request a refund within 14 days of your initial subscription purchase
• You experience a technical issue caused by our platform that we are unable to resolve within a reasonable timeframe
• You were charged incorrectly or for a plan you did not intend to purchase

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Renewal charges after the initial 14-day window
• Partial months — subscriptions run for the full billing cycle
• Accounts found to be in violation of our Terms of Service
• Change of mind after the 14-day guarantee window has passed
• Add-ons or usage-based charges

5. How to Request a Refund

To request a refund, please contact us at support@lumenchat.com with the following information:

• Your account email address
• The date of your purchase
• The reason for your refund request

We will review your request and respond within 3 business days. Approved refunds will be credited back to your original payment method within 5–10 business days depending on your bank or card issuer.

6. Subscription Cancellations

You may cancel your subscription at any time from your billing settings. Cancellations take effect at the end of your current billing period — you will continue to have access to the service until then. Cancellation does not automatically trigger a refund unless it falls within the 14-day guarantee window.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of the Service after changes constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@lumenchat.com