Posts tagged "best practices."
A quick, practical test for whether a page of documentation will produce a good chatbot answer: can the actual answer be pulled out in two sentences?
Not all confident-sounding chatbot answers are equally trustworthy. A tier list ranking chatbot behaviors from genuinely honest to actively misleading.
Passing as human was never the right goal for a support chatbot. Here's a better test: would you make a decision based on this answer without double-checking it?
The most impressive AI demo and the most useful production chatbot are usually optimizing for different things. Here's why boring, predictable AI wins in practice.
Common assumptions about AI chatbots for customer support — more data, a human tone, model choice — and why they don't hold up in practice.
A pre-spike checklist for AI chatbots — content gaps, source freshness, and escalation limits — before a product launch, sale, or seasonal surge.
Practical formatting and structure tips that make your existing documentation easier for an AI chatbot to retrieve and answer from accurately.
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